By ticking agreement in the individual seller application, the applicant confirms they are applying in their own name and that, if Oktcom LTD approves the application or activates a storefront, this agreement becomes binding between the individual seller and Oktcom LTD.
1. Parties, acceptance, and scope
Service provider: Oktcom LTD
Contact: contact@combivend.co.uk
Business address: 67 crescent drive north, Brighton, United Kingdom, BN2 6SL
Company number: 14560946
Oktcom LTD provides the Combivend software platform, public storefront pages, vendor-code routing, checkout workflow, stock-code delivery, seller tools, audit records, and related operating services. The seller is the individual trader offering products or services through their storefront and remains responsible for what they list and how they fulfil orders.
2. Who may apply
This click-to-agree individual onboarding flow is for UK-based individual sellers applying in their own name. The current application asks for contact, storefront, payment, and operating details, but does not require a home address, date of birth, or National Insurance number. Business applicants should use the separate business seller agreement and application path.
3. Platform services
Oktcom LTD may provide seller portal access, public storefront pages, vendor-code routing, product and stock management, stock reservation during checkout, payment-provider linking, transaction status reconciliation, access-code or order email delivery, analytics, and operational support tooling. Individual accounts do not include late-checkout or room-extension functionality unless different written terms are agreed.
4. Individual seller duties
- The seller must provide accurate onboarding, legal-name, contact, support, payout, tax, and storefront details requested in the application and keep them up to date.
- The seller must provide any additional information lawfully required by Stripe or another payment provider directly through that provider's secure onboarding process.
- The seller must protect login credentials, control who can access their account, and notify Oktcom LTD promptly if they suspect unauthorised use.
- The seller must keep secure offline records of physical access codes, stock positions, fulfilment instructions, and any other operational details needed to support sales if the portal, email service, or internet connection is unavailable.
5. Listings, fulfilment, and support
The seller is responsible for product titles, descriptions, imagery, pricing, stock, collection or redemption instructions, support details, and the legality and safety of what is offered. The seller remains responsible for fulfilment, collection arrangements, customer support, refunds, chargebacks, taxes, licences, and compliance with consumer law and provider rules.
6. Pricing, fees, taxes, and payout mechanics
Unless different commercial terms are agreed during approval, Combivend's standard platform transaction fee is 6.0% plus GBP 0.20 per successful order.
Stripe's published standard UK card charges are currently 1.5% plus GBP 0.20 per successful standard UK card payment for the seller's Stripe account, subject to Stripe pricing changes and excluding any different rates Stripe may apply for non-UK cards, premium cards, alternative payment methods, disputes, or other services. Stripe charges are separate from, and in addition to, Combivend's own fees.
The seller remains responsible for income tax, National Insurance, VAT where applicable, invoicing, and accounting obligations arising from their own listings, sales, fulfilment, and payouts.
7. Buyer contract and seller responsibility
The contract for the sale of the seller's listed goods or services is between the seller and the buyer. The seller remains responsible for customer support, consumer rights, cancellations, refunds, fulfilment issues, faulty goods or services, and order disputes. Oktcom LTD may assist with technical records, order references, communication logs, or operational coordination, but this does not transfer the seller's legal responsibilities.
8. Data protection, identity checks, and reporting
Oktcom LTD may collect, use, verify, retain, and disclose the seller's legal name, contact details, payout references, and transaction records where reasonably needed for onboarding review, fraud prevention, legal compliance, accounting, audit, insurance, payment-provider requirements, and tax or regulatory reporting. Combivend does not currently require individual applicants to provide a home address, date of birth, or National Insurance number through its onboarding form.
If a future legal, tax, regulatory, or payment-provider requirement makes any of those details necessary, Oktcom LTD may request only the information reasonably required for that purpose. Before collecting it, Oktcom LTD will update the relevant privacy information and agreement terms, notify affected sellers, and request renewed acceptance where the change is material.
If required information is missing, inconsistent, or appears unreliable, Oktcom LTD may pause the application, suspend access, withhold activation, or limit payouts until the issue is resolved.
9. Suspension and termination
Oktcom LTD may suspend, restrict, or terminate access where reasonably necessary for security, payment risk, suspected misuse, provider requirements, legal compliance, prohibited products, repeated buyer complaints, or material breach. Either party may also terminate on reasonable written notice unless a different commercial term is agreed in writing.
10. Liability
Nothing in this agreement excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any data-protection or other statutory liability that cannot lawfully be excluded or limited.
Subject to that paragraph and to the fullest extent permitted by law, Oktcom LTD's aggregate liability arising under or in connection with this agreement will not exceed the higher of the platform fees paid or payable by the seller in the 12 months before the event giving rise to the claim and GBP 500.
11. General and contact
This agreement is governed by the laws of England and Wales unless different written terms are agreed. For onboarding, legal, or platform questions, contact Oktcom LTD at contact@combivend.co.uk.