Last updated: 16 August 2026
1. Who provides the service
Service provider: Oktcom LTD
Contact: contact@combivend.co.uk
Business address: 67 crescent drive north, Brighton, United Kingdom, BN2 6SL
Company number: 14560946
Oktcom LTD provides the Combivend platform. Each storefront or room-specific late-checkout page is operated by the independent client or seller named on that page. The seller is the trader responsible for the product or service, fulfilment, collection, refund handling, and customer support for that storefront. Combivend provides the platform tools, checkout flow, stock-code delivery, late-checkout workflow, and admin/client portal features. Late checkout is only offered on approved business seller accounts and is not available to individual seller accounts.
Under the current service model, sellers independently direct their own customers to dedicated seller pages using their vendor codes, QR codes, domains, or direct links. Combivend does not provide a seller-discovery marketplace or select, match, introduce, or allocate customers to sellers. Vendor-code routing takes a customer to the seller page they already intend to visit.
2. Customer storefronts
Customers should enter the vendor code provided by the seller, check that the storefront name and seller contact details match the intended location, review the product or service, price, quantity or extra time, and support information, then continue to Stripe Checkout only if the details are correct.
On late-checkout pages, customers should also check that the room, service date, standard checkout time, and selected extra hours match the stay they intend to extend before paying.
Product questions, collection issues, faulty item concerns, code-use issues, and refund requests should be raised with the seller contact shown on the storefront. For platform, payment reference, email-delivery, or technical issues, customers can also contact Combivend using the details above.
3. Orders and payment
- Customers choose products and quantities, or select extra late-checkout time where available, then continue to secure Stripe Checkout.
- The customer-facing price and currency are shown before payment. Unless stated otherwise, this is the amount charged to the customer.
- Stripe processes card details securely. Combivend does not store full card numbers or card security codes.
- Payments are processed through Stripe for the seller's connected Stripe account. Combivend may deduct a platform fee from the seller payout where agreed with the seller.
- An order is only treated as paid after Stripe confirms successful payment and the payment is matched to the reserved checkout attempt.
- If checkout expires, fails, or is not confirmed by Stripe, reserved stock should be returned to available stock automatically or by reconciliation.
4. Products, late checkout, access codes, stock, and delivery
Access-code stock entries are tracked separately for each order, and a seller may reuse the same combination code where appropriate. Access codes are sent to the customer email address collected by Stripe Checkout after Stripe confirms payment. Customers should check their inbox and junk/spam folder and keep codes private.
The seller is responsible for ensuring product descriptions, prices, stock, location names, box numbers, access codes, availability, collection instructions, and support details are accurate. Combivend helps reserve stock during checkout, but the seller remains responsible for the underlying product or service.
Late-checkout storefronts let guests buy extra time for a specific room and date. This feature is available only where Combivend has enabled it for an approved business seller. The seller is responsible for room identity, standard checkout times, late-checkout availability, price per hour, housekeeping coordination, and honouring the paid extra time after payment confirmation.
5. Cancellations, refunds, and consumer rights
Refund and cancellation requests should be raised with the seller contact shown on the storefront. The seller is responsible for handling refunds, replacement, collection, delivery, cancellation rights, faulty goods, faulty digital content, services, and any other legal duties owed to the customer.
Nothing in these terms excludes or limits statutory rights that customers may have under consumer law. If a product, service, or digital content is faulty, not as described, unavailable, or not supplied with reasonable care where required, the seller must handle the issue in line with applicable law.
6. Client and seller obligations
- Clients must keep their account email, seller contact details, storefront names, product descriptions, prices, stock records, access codes, support details, Stripe onboarding information, and any company, identity, tax, or compliance details they give Combivend accurate and up to date.
- Clients must only list lawful products or services that they are allowed to sell and fulfil, and must comply with applicable consumer, tax, safety, product, licensing, and Stripe rules.
- Clients must not list prohibited, unsafe, misleading, infringing, fraudulent, or restricted items, or anything that breaches Stripe's terms or applicable law.
- Clients are responsible for responding to customer support, refund, collection, late-checkout, and product/code-use issues in a timely and lawful way.
- Client portal access is limited to invited accounts. Clients must keep account access secure and tell Combivend promptly if they suspect unauthorised access.
- Business sellers must provide an accurate UK company number and registered business address. Individual sellers must provide their full legal name and the contact, storefront, and payment details requested during onboarding; Combivend does not currently require their home address, date of birth, or National Insurance number.
- If a future legal, tax, regulatory, or payment-provider requirement makes any of those individual details necessary, Combivend may request only the information reasonably required. Before collecting it, Combivend will update the relevant privacy information and agreement terms, notify affected sellers, and request renewed acceptance where the change is material.
- Additional information specifically required for digital-platform or other tax or regulatory reporting will be requested and reported only if applicable law, binding guidance, or a competent authority requires that reporting from Combivend. A material change to the information requested will be notified and may require renewed acceptance.
- Clients must keep a secure, current offline record of their box numbers, physical access codes, stock position, late-checkout room settings, and the instructions needed to access, restock, fulfil, or honour paid extra stay time if the portal, email service, or internet connection is unavailable. Combivend must not be used as the client's only record of physical access codes or late-checkout operating details.
- Where Combivend enables late-checkout pages for a business seller, that seller must keep room names, service settings, standard checkout times, hourly prices, availability limits, logos, and guest-facing room subdomains accurate and appropriately authorised.
7. Platform safety and misuse
Users must not attempt to bypass payment, fake payment confirmation, access another account, scrape private information, interfere with checkout, reserve stock unfairly, abuse rate limits, attack the platform, upload misleading data, or use the platform for unlawful activity.
Combivend may investigate, restrict, suspend, remove, or disable accounts, products, storefronts, vendor codes, checkout, emails, or Stripe connection features where needed for security, legal compliance, payment risk, Stripe requirements, suspected abuse, or platform integrity.
8. Availability, beta testing, and changes
During beta testing, features may change and availability may be limited while we monitor payment, stock, audit, email, security, and support workflows. Combivend may update, pause, or remove beta features as the platform develops.
Combivend is supplied on a transaction-fee basis. Unless a separate written agreement says otherwise, clients do not pay a subscription or availability fee and no uptime, service-level, minimum-sales, or business-continuity guarantee is provided.
We aim to keep the service available and accurate, but it may be interrupted by planned or emergency maintenance, technical faults, internet or telecommunications failures, cyberattacks, unauthorised third-party acts, or failures of Stripe, Google, Postmark, hosting, email, or other providers. We will use reasonable care, appropriate technical and organisational security measures, and reasonable efforts to restore material interruptions, but we do not guarantee uninterrupted or error-free operation or that every security incident can be prevented.
9. Privacy, cookies, and security
Combivend uses personal data as described in the Privacy & Data Protection notice. Combivend uses essential cookies and similar technologies for login sessions, CSRF protection, checkout security, and fraud-abuse prevention. These are needed for the service to work safely. We do not currently use advertising or marketing tracking cookies.
10. Limits of responsibility
Combivend is responsible for operating the platform with reasonable care and skill. Sellers are responsible for the products, services, fulfilment, support, refunds, and legal duties connected with their storefronts. Combivend is not responsible for seller product quality, seller stock accuracy, seller refund decisions, or customer misuse of access codes, except where required by law.
For business clients and sellers, and to the fullest extent permitted by law, Combivend is not liable for indirect or consequential loss, or for loss of profit, revenue, sales, business, opportunity, goodwill, anticipated savings, or earnings arising from service unavailability, delay, a technical fault, a cyberattack or unauthorised third-party act occurring despite reasonable security measures, failed or delayed email delivery, a provider outage, or the client's failure to keep required offline code and continuity records. Loss that could reasonably have been avoided by following these terms is also excluded to the fullest extent permitted by law.
Subject to liabilities that cannot lawfully be limited, Combivend's aggregate liability to a business client or seller arising from the platform will not exceed the higher of the platform fees paid or payable by that client or seller in the 12 months before the event giving rise to the claim and GBP 500. This business liability cap does not reduce a buyer's mandatory consumer rights.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, mandatory consumer rights, or any data-protection or other statutory liability that cannot lawfully be excluded or limited.
11. Governing law and disputes
These terms are intended to be governed by the laws of England and Wales, unless mandatory consumer law in another location gives a customer additional rights that cannot be excluded. Customers should first contact the seller for product/refund disputes and Combivend for platform/payment-reference/email-delivery issues so the issue can be investigated.
12. Updates to these terms
We may update these terms as the platform, providers, laws, or business model develops. Updated terms will be posted on this page. If a change is material, we will take reasonable steps to bring it to the attention of affected clients or users.