Last updated: 2026-05-08
1. Who operates this platform
Platform operator: Oktcom LTD
Contact: contact@combivend.co.uk
Business address: 67 crescent drive north, Brighton, United Kingdom, BN2 6SL
Company number: 14560946
Oktcom LTD provides the Combivend platform. Each storefront is operated by the independent client or seller named on that storefront. The seller is the trader responsible for the product, fulfilment, collection, refund handling, and customer support for that storefront. Combivend provides the platform tools, checkout flow, stock-code delivery, and admin/client portal features.
2. Customer storefronts
Customers should enter the vendor code provided by the seller, check that the storefront name and seller contact details match the intended location, review the product, price, quantity, and support information, then continue to Stripe Checkout only if the details are correct.
Product questions, collection issues, faulty item concerns, code-use issues, and refund requests should be raised with the seller contact shown on the storefront. For platform, payment reference, email-delivery, or technical issues, customers can also contact Combivend using the details above.
3. Orders and payment
- Customers choose products and quantities on the storefront, then continue to secure Stripe Checkout.
- The customer-facing price and currency are shown before payment. Unless stated otherwise, this is the amount charged to the customer.
- Stripe processes card details securely. Combivend does not store full card numbers or card security codes.
- Payments are processed through Stripe for the seller's connected Stripe account. Combivend may deduct a platform fee from the seller payout where agreed with the seller.
- An order is only treated as paid after Stripe confirms successful payment and the payment is matched to the reserved checkout attempt.
- If checkout expires, fails, or is not confirmed by Stripe, reserved stock should be returned to available stock automatically or by reconciliation.
4. Access codes, stock, and delivery
Access-code stock entries are tracked separately for each order, and a seller may reuse the same combination code where appropriate. Access codes are sent to the customer email address collected by Stripe Checkout after Stripe confirms payment. Customers should check their inbox and junk/spam folder and keep codes private.
The seller is responsible for ensuring product descriptions, prices, stock, location names, box numbers, access codes, availability, collection instructions, and support details are accurate. Combivend helps reserve stock during checkout, but the seller remains responsible for the underlying product or service.
5. Cancellations, refunds, and consumer rights
Refund and cancellation requests should be raised with the seller contact shown on the storefront. The seller is responsible for handling refunds, replacement, collection, delivery, cancellation rights, faulty goods, faulty digital content, services, and any other legal duties owed to the customer.
Nothing in these terms excludes or limits statutory rights that customers may have under consumer law. If a product, service, or digital content is faulty, not as described, unavailable, or not supplied with reasonable care where required, the seller must handle the issue in line with applicable law.
6. Client and seller obligations
- Clients must keep their account email, seller contact details, storefront names, product descriptions, prices, stock records, access codes, support details, and Stripe onboarding information accurate and up to date.
- Clients must only list lawful products or services that they are allowed to sell and fulfil, and must comply with applicable consumer, tax, safety, product, licensing, and Stripe rules.
- Clients must not list prohibited, unsafe, misleading, infringing, fraudulent, or restricted items, or anything that breaches Stripe's terms or applicable law.
- Clients are responsible for responding to customer support, refund, collection, and product/code-use issues in a timely and lawful way.
- Client portal access is limited to invited accounts. Clients must keep account access secure and tell Combivend promptly if they suspect unauthorised access.
7. Platform safety and misuse
Users must not attempt to bypass payment, fake payment confirmation, access another account, scrape private information, interfere with checkout, reserve stock unfairly, abuse rate limits, attack the platform, upload misleading data, or use the platform for unlawful activity.
Combivend may investigate, restrict, suspend, remove, or disable accounts, products, storefronts, vendor codes, checkout, emails, or Stripe connection features where needed for security, legal compliance, payment risk, Stripe requirements, suspected abuse, or platform integrity.
8. Availability, beta testing, and changes
During beta testing, features may change and availability may be limited while we monitor payment, stock, audit, email, security, and support workflows. Combivend may update, pause, or remove beta features as the platform develops.
We aim to keep the service available and accurate, but we do not guarantee uninterrupted availability, error-free operation, or that third-party services such as Stripe, Google, Postmark, hosting, or email providers will always be available.
9. Privacy, cookies, and security
Combivend uses personal data as described in the Privacy & Data Protection notice. Combivend uses essential cookies and similar technologies for login sessions, CSRF protection, checkout security, and fraud-abuse prevention. These are needed for the service to work safely. We do not currently use advertising or marketing tracking cookies.
10. Limits of responsibility
Combivend is responsible for operating the platform with reasonable care and skill. Sellers are responsible for the products, services, fulfilment, support, refunds, and legal duties connected with their storefronts. Combivend is not responsible for seller product quality, seller stock accuracy, seller refund decisions, or customer misuse of access codes, except where required by law.
Nothing in these terms limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or consumer rights that cannot legally be excluded.
11. Governing law and disputes
These terms are intended to be governed by the laws of England and Wales, unless mandatory consumer law in another location gives a customer additional rights that cannot be excluded. Customers should first contact the seller for product/refund disputes and Combivend for platform/payment-reference/email-delivery issues so the issue can be investigated.
12. Updates to these terms
We may update these terms as the platform, providers, laws, or business model develops. Updated terms will be posted on this page. If a change is material, we will take reasonable steps to bring it to the attention of affected clients or users.