By ticking agreement in the seller application, the applicant confirms they are authorised to bind the seller. If Oktcom LTD approves the application, creates the seller account, or activates a storefront, this agreement becomes binding between the seller and Oktcom LTD.
1. Parties, clickwrap acceptance, and scope
Service provider: Oktcom LTD
Contact: contact@combivend.co.uk
Business address: 67 crescent drive north, Brighton, United Kingdom, BN2 6SL
Company number: 14560946
Oktcom LTD provides the Combivend software platform, public storefront pages, room-specific late-checkout pages, vendor-code routing, checkout workflow, stock-code delivery, seller tools, audit records, and related operating services. The seller is the independent trader offering products or services through its storefront and remains responsible for what it lists and how it fulfils orders.
2. Who may apply
This click-to-agree business onboarding flow is for approved UK business sellers using Combivend for legitimate business activity. Applicants must be authorised to bind the business they represent. Individual UK sellers should use the separate individual seller agreement and application path. Oktcom LTD may accept, reject, pause, or request more information about an application for product-fit, risk, compliance, payment, fraud-prevention, operational, or legal reasons.
3. Services and merchant relationship
Oktcom LTD may provide some or all of the following: seller and admin portal access, public storefront pages, room-specific late-checkout pages, white-label room subdomains, vendor-code routing, product and stock management, late-checkout room pricing and availability controls, stock reservation during checkout, payment-provider linking, transaction status reconciliation, access-code or order email delivery, analytics, and operational support tooling. Features may be improved, paused, changed, or removed where reasonably required for security, legal compliance, provider changes, or product development.
Under the current service model, the seller independently directs its own customers to its dedicated storefront or room page, normally using a seller-issued vendor code, QR code, website domain, or direct link. Oktcom LTD does not advertise, recommend, select, match, introduce, or allocate customers to sellers. Vendor-code routing identifies the seller page that the customer already intends to visit and is not a seller-discovery marketplace. The contract for every listed product or service remains directly between the seller and its customer.
The services are supplied on a transaction-fee basis and do not include a guaranteed uptime, service level, minimum sales volume, or continuity commitment unless Oktcom LTD expressly agrees one in writing.
4. Seller onboarding and account duties
- The seller must provide accurate onboarding, contact, support, payout, tax, property, storefront, and any approved extended-checkout details and keep them up to date.
- The seller must provide accurate legal-entity details reasonably required for onboarding, identity and business verification, contracting, payment administration, accounting, and legal compliance, including its registered company name, UK company number, registered business address, VAT details if applicable, and payout-account details where requested.
- Oktcom LTD may request supporting information reasonably needed to verify seller identity, business status, tax status, payout arrangements, or compliance details, and the seller must respond promptly and truthfully.
- Additional information specifically required for digital-platform or other tax or regulatory reporting will be requested only if applicable law, binding guidance, or a competent authority requires that reporting from Oktcom LTD. Before requesting materially different seller information for that purpose, Oktcom LTD will update the relevant privacy information and agreement terms, notify affected sellers, and request renewed acceptance where the change is material.
- The seller must protect login credentials, control who can access its account, and notify Oktcom LTD promptly if it suspects unauthorised use.
- The seller must keep a secure, current offline record of its box numbers, physical access codes, stock position, late-checkout room settings, and any instructions needed to access, restock, fulfil, or honour paid extra stay time if the portal, email service, or internet connection is unavailable. The seller must not use the platform as its only record of physical access codes or late-checkout operating details.
- Where the seller uses extended-checkout pages, it must first be approved for that feature and then keep room names, standard checkout times, hourly prices, availability settings, housekeeping constraints, and any guest-facing branding or white-label room URLs accurate and authorised.
- The seller must maintain a valid connected Stripe account or other approved payout route where card payments are enabled.
5. Seller obligations for listings, stock, and fulfilment
- The seller is responsible for product titles, descriptions, imagery, pricing, stock, collection or redemption instructions, late-checkout room details, support details, and the legality and safety of what is offered.
- The seller must keep listings, stock status, access codes, late-checkout service dates and times, and collection instructions accurate and current at the time of sale.
- The seller is responsible for fulfilment, collection arrangements, customer support, refunds, chargebacks, taxes, licences, and compliance with consumer law and provider rules.
- The seller must not use the platform for misleading, unsafe, infringing, fraudulent, prohibited, or otherwise unlawful activity.
6. Sector-specific obligations
6.1 Airbnb hosts and holiday-let hosts. Sellers in short-term accommodation must ensure they are allowed to offer the relevant collection, access, or ancillary service at the property and under any lease, mortgage, insurance, management, booking-platform, or house-rule arrangement that applies.
6.2 Hotels and accommodation operators. Hotels, guesthouses, aparthotels, and similar operators must ensure internal authority exists for the site, staff understand the fulfilment flow, and any collection, storage, redemption, or paid late-checkout method does not compromise guest safety, fire procedures, housekeeping rotas, front-desk controls, or operational controls.
6.3 Producers, makers, and brands. Producers remain responsible for lawful sourcing, title, product quality, packaging, labelling, traceability, shelf-life controls, allergen or ingredients information where relevant, and any recall, withdrawal, or reporting obligation connected with the goods.
6.4 Third-party brand and platform references. Sellers must not imply endorsement by Airbnb, any hotel group, any booking platform, or any third-party brand unless they have actual authority to do so.
7. Pricing, fees, taxes, and payout mechanics
The seller sets the customer-facing retail price unless the parties agree otherwise in writing. Unless different commercial terms are agreed during approval, Combivend's standard platform transaction fee is 6.0% plus GBP 0.20 per successful order.
Stripe's published standard UK card charges are currently 1.5% plus GBP 0.20 per successful standard UK card payment for the seller's Stripe account, subject to Stripe pricing changes and excluding any different rates Stripe may apply for non-UK cards, premium cards, alternative payment methods, disputes, or other services. Stripe charges are separate from, and in addition to, Combivend's own fees.
The seller remains responsible for taxes, VAT, duties, invoicing, and accounting obligations arising from its own listings, sales, fulfilment, and payouts.
8. Refunds, chargebacks, reserves, set-off, and recoveries
The seller is responsible for refunds, cancellations, returns, replacements, chargebacks, retrieval requests, reversals, compensation claims, and the evidence needed to contest disputed payments. Oktcom LTD may withhold, delay, net off, or recover amounts reasonably connected to actual or anticipated refunds, chargebacks, fraud, suspicious activity, provider holds, unpaid fees, mistaken credits, or legal-compliance risk. If future deductions are insufficient, the seller must pay the shortfall on written demand.
9. Provider dependencies, Stripe, and subprocessors
Customer payments are processed through Stripe or another approved payment provider selected by Oktcom LTD. The seller must complete required onboarding, verification, and compliance checks and remains responsible for its own merchant, payout, and provider-account obligations. Stripe may deduct its own charges under the seller's Stripe agreement, and Oktcom LTD may separately deduct any agreed platform fees, refunds, chargebacks, reserves, or other permitted adjustments.
Oktcom LTD may also use hosting, storage, email, security, logging, analytics, authentication, and support providers where reasonably needed to operate the service.
The seller acknowledges that the service may be unavailable or degraded because of planned or emergency maintenance, software or infrastructure faults, internet or telecommunications failures, cyberattacks, unauthorised third-party acts, or failures of Stripe or other providers. Oktcom LTD will use reasonable care, appropriate technical and organisational security measures, and reasonable efforts to restore material service interruptions, but does not guarantee that every incident can be prevented or that service will be uninterrupted.
10. Buyer contract, support, and seller responsibility
The contract for the sale of the seller's listed goods or services, including paid late-checkout or stay-extension services, is between the seller and the buyer. The seller remains responsible for customer support, consumer rights, cancellations, refunds, fulfilment issues, faulty goods or services, and order disputes. Oktcom LTD may assist with technical records, order references, communication logs, or operational coordination, but this does not transfer the seller's legal responsibilities.
11. Prohibited products and legal compliance
The seller must not use the platform for unlawful, unsafe, misleading, infringing, counterfeit, fraudulent, age-restricted without proper controls, or otherwise restricted goods or services. The seller must comply with consumer, hospitality, safety, food and drink, advertising, tax, sanctions, anti-bribery, licensing, and payment rules that apply to its business model or premises.
12. Data protection and processor terms
Each party is independently responsible for the personal data it controls for its own purposes. Oktcom LTD may act as an independent controller for security, service administration, audit, fraud prevention, checkout records, support operations, and legal compliance. The seller may act as an independent controller for fulfilment, customer support, refunds, and its own legal obligations.
Where Oktcom LTD processes personal data on the seller's behalf as a processor, Oktcom LTD will process that data only on the seller's documented instructions unless law requires otherwise, ensure authorised persons are bound by confidentiality, implement appropriate technical and organisational security measures, allow the use of subprocessors reasonably needed to operate the services on protective written terms, provide reasonable assistance with data-subject requests and security incidents, and delete or return processor-held personal data at the end of the relevant processing where practicable except for limited records retained for legal, tax, accounting, security, fraud-prevention, backup, or dispute purposes.
Oktcom LTD may also collect, use, verify, retain, and disclose seller identity, company, payout, and transaction records where reasonably needed for onboarding review, fraud prevention, legal compliance, accounting, audit, insurance, and payment-provider requirements. Seller information will be used or disclosed for digital-platform or other tax or regulatory reporting only where Oktcom LTD determines that an applicable legal obligation requires it or where disclosure is required by a competent authority. If required information is missing, inconsistent, or appears unreliable, Oktcom LTD may pause the application, suspend access, withhold activation, or limit payouts until the issue is resolved.
13. Intellectual property and branding
Oktcom LTD retains rights in the platform services, software, workflows, and documentation. The seller retains ownership of its own names, logos, product content, imagery, stock information, and other seller materials, but grants Oktcom LTD a non-exclusive licence during the term to host, display, transmit, and adapt those materials as reasonably needed to operate, market, support, and improve the storefront, late-checkout, and checkout services.
14. Suspension and termination
Oktcom LTD may suspend, restrict, or terminate access where reasonably necessary for security, payment risk, suspected misuse, provider requirements, legal compliance, prohibited products, repeated buyer complaints, or material breach. Either party may also terminate on reasonable written notice unless a different commercial term is agreed in writing. On termination, outstanding fees and recoveries remain payable and records may be retained for legal, audit, fraud, accounting, and dispute purposes.
15. Changes to services and terms
Oktcom LTD may update the services, operating rules, or these terms where reasonably needed for security, legal compliance, provider changes, abuse prevention, or product development. Material changes should be brought to the seller's attention and may require renewed click-to-agree acceptance before continued use.
16. Confidentiality
Each party must keep the other party's non-public commercial, technical, operational, and security information confidential and use it only for the purposes of this agreement, except where disclosure is required by law, regulation, court order, or a professional adviser bound by confidentiality.
17. Liability and indemnity
Nothing in this agreement excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any data-protection or other statutory liability that cannot lawfully be excluded or limited.
Subject to that paragraph and to the fullest extent permitted by law, Oktcom LTD is not liable for indirect or consequential loss, or for loss of profit, revenue, sales, business, opportunity, goodwill, anticipated savings, or earnings arising from service unavailability, delay, a technical fault, a cyberattack or unauthorised third-party act occurring despite reasonable security measures, failed or delayed email delivery, a provider outage, or the seller's failure to keep the offline records and continuity arrangements required by this agreement.
The seller acknowledges that Combivend charges only when transactions are processed and that no subscription or availability fee buys a guaranteed service level. The seller remains responsible for remembering and securely recording current physical access codes and for being able to access, restock, and support its boxes during an outage. Subject to the non-excludable liabilities above, Oktcom LTD's aggregate liability arising under or in connection with this agreement will not exceed the higher of the platform fees paid or payable by the seller in the 12 months before the event giving rise to the claim and GBP 500. The seller remains responsible for claims, losses, refunds, fines, or costs arising from its products, services, fulfilment, safety failures, property-use issues, infringement, or breach of law.
18. General and contact
This agreement is intended to be the online onboarding version of the parties' seller platform arrangement and is governed by the laws of England and Wales unless different written terms are agreed. For onboarding, legal, or platform questions, contact Oktcom LTD at contact@combivend.co.uk.